We want you to be fully satisfied with your purchase with Naturecan.

For any problem, please  contact  us so that we can find a suitable solution. 

Our returns address is:

What can be returned ?

Satisfied or Reimbursed

The Customer has the right, pursuant to and for the purposes of Legislative Decree 206/2005 updated by the Consumer Code in implementation of Directive 2011/83/EU on consumer rights in force since 14 June 2014, to withdraw from the Sales Contracts within 14 days from the date of receipt of the Products covered by the Sale and Purchase Agreements.

Unwanted Items - We offer a 14 day money back guarantee on all items returned unused and in the original packaging and condition in which they were delivered.

Damaged Items - all damaged items,  provided they are reported to us within 5 days of receipt can be returned for a full refund or replacement.

How can I return an item?

Please  contact  our customer service and we will inform you of the next steps. 

Our returns address may be different for some items, so please contact  us  before sending the products back to us.

What are the return costs?

You are responsible for any shipping costs associated with the return if the item  is not damaged.

Damaged items are returned free of charge and  more details will be provided to you once you contact us.

How long will it take to receive my refund 

Once your returned order  has been received and inspected by our team, we will send you a notification email to confirm that we have received the item you returned to us.

Your refund will be processed and a credit will automatically apply to your initial payment method in 3-5 business days.